EPICURA PTE. LTD. | www.frenchy.sg

Privacy Policy

Last updated: 29 May 2026

Who We Are

This Privacy Policy applies to Epicura Pte. Ltd., trading as Frenchy (“Frenchy”, “we”, “us”, or “our”), a company incorporated in Singapore. We operate the website www.frenchy.sg and our two café and deli outlets in Singapore.

For any privacy-related questions, you can contact us at:

  • Email: hello@frenchy.sg
  • Address: Epicura Pte. Ltd., 2 Marina Blvd, #B1-05, The Sail, Singapore 018987

What Personal Data We Collect

We collect personal data in the following situations:

When you place a catering order

  • Full name
  • Email address
  • Phone number
  • Delivery or event address
  • Payment information (processed securely by our payment processor — we do not store card details)
  • Order history and preferences

When you contact us

  • Name and email address provided via our contact form or by email
  • The content of your message

When you visit our website

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website or source
  • Cookie identifiers (see our Cookie Policy for details)

When you engage with our marketing

  • Email open and click data (if you subscribe to communications)
  • Interaction data from Meta (Facebook/Instagram) or Google ad platforms, if you have engaged with our ads

How We Use Your Personal Data

We use the personal data we collect to:

  • Process and fulfil your catering orders
  • Send you order confirmations and updates
  • Respond to your enquiries
  • Send you marketing communications, where you have opted in or where we have a legitimate interest to do so
  • Improve our website and services
  • Comply with our legal obligations under Singapore law
  • Detect and prevent fraud or misuse of our services

Legal Basis for Processing

We process your personal data on the following grounds:

  • Contract performance: to process and fulfil your orders
  • Legitimate interests: to improve our services, conduct marketing to existing customers, and protect our business
  • Consent: where you have opted in to receive marketing communications or agreed to non-essential cookies
  • Legal obligation: where required by Singapore law, including the Personal Data Protection Act 2012 (PDPA)

Sharing Your Personal Data

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

  • Payment processors (e.g. Stripe or equivalent) for secure transaction handling
  • Email and marketing platforms (e.g. Mailchimp or equivalent)
  • Analytics and advertising platforms (e.g. Google Analytics, Meta Business Suite)
  • Website hosting and technology providers
  • Delivery or logistics partners where applicable

All third-party processors are required to handle your data securely and in accordance with applicable data protection laws.

We may also disclose your data if required to do so by law or in response to a valid request from a government authority.

Data Retention

We retain your personal data only for as long as necessary for the purposes it was collected, or as required by Singapore law. Order records are typically retained for up to 7 years for accounting and legal compliance purposes. Marketing data is retained until you withdraw consent or unsubscribe.

Your Rights

Under the PDPA and applicable Singapore law, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Withdraw consent for marketing at any time
  • Request that we stop using your data in certain ways

To exercise any of these rights, please contact us at hello@frenchy.sg. We will respond within 30 days.

Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Payment transactions are encrypted using SSL technology and handled by PCI-DSS compliant payment processors.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the date it was last updated. Continued use of our website after any changes constitutes your acceptance of the updated policy.